PRIVACY POLICY

1. Website Management Entity

The ELI HOLDINGS website is managed by ELI HOLDINGS LIMITED, headquartered in Vietnam

  • Address: 24, Alley 8, Ton That Thiep Street, Ba Dinh ward, Hanoi City, Vietnam.
  • Phone:+84 913 231 707
  • Email:Eli@Eli-holdings.com

We respect your privacy and are committed to protecting the personal information of our customers when accessing, using our website, or submitting requests for travel consultation services.

2. Information We Collect

When customers use our contact form or send a request for tour consultation, we may collect the information provided, including:

  • Full name;
  • Email address, phone number;
  • Travel date details;
  • Inquiry content or other information voluntarily provided by the customer.

When customers access the website, certain technical information such as IP address, browser type, and necessary cookie data may be collected to ensure the operation and security of the website.

3. Purpose of Information Use

Collected information is used for the following purposes:

  • Receiving and responding to inquiries, requests for consultation, or tour quotations;
  • Consulting, designing travel programs, and contacting customers when necessary;
  • Improving service quality and user experience on the website;
  • Protecting the website, preventing spam, and restricting unauthorized use;
  • Fulfilling obligations in accordance with applicable laws.

We do not sell customers’ personal information to third parties.

4. Information Sharing and Protection

We only share personal information when necessary to process customer requests, provide services booked by customers, utilize technical services supporting website operations, or fulfill legal obligations.

Service providers for website hosting, email, and security tools may process information within the scope necessary to deliver their services.

We apply appropriate measures to protect personal information and restrict unauthorized access, use, disclosure, or alteration.

5. Cookies and Security Technologies

The website may use cookies or similar technologies to support necessary functionalities, maintain operations, and protect contact forms from spam.

If the website uses non-essential analytical or advertising cookies, such usage will comply with notice and consent requirements under applicable laws.

6. Information Retention Period

Personal information is retained for the period necessary to process customer requests, provide services, resolve related issues, and fulfill legal obligations. Subsequently, information will be deleted, destroyed, or processed in accordance with legal regulations, unless further lawful retention is required.

7. Customer Rights

Customers have the right to request access to, inspection, update, or correction of their personal information; request deletion, restriction, or objection to information processing where permitted by law; and withdraw consent when processing is based on such consent.

To exercise these rights or submit privacy-related questions, customers may contact us using the information in Section 1. Requests will be received and handled in accordance with current legal regulations.

8. Policy Changes

We may update this Privacy Policy as necessary to align with website operations or legal regulations. Updated versions will be published on the website along with the corresponding update date.

ELI HOLDINGS LIMITED

  • Address: 24, Alley 8, Ton That Thiep Street,Ba Dinh ward, Hanoi City, Vietnam.
  • Email:Eli@Eli-holdings.com
  • Phone:+84 913 231 707

Last updated: October 22, 2026

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